1. WHAT IS THE SIZE OF YOUR COMPANY?
The company currently has 16 full-time employees, with 3 full-time office staff. Each job is assigned a dedicated Project Manager, who sees the job through to completion. The continuity assured by full supervision at the job site and a dedicated Project Manager yields the best overall management for the client. We pride ourselves on being very hands-on during the entire project.
2. WHAT GEOGRAPHIC AREAS DO YOU WORK IN?
Anywhere in northern California. Our office is located at 271 Lark Lane, Alamo, CA 94507. Our mailing address is P.O. Box 1034, Alamo, CA 94507-1034.
3. WHAT KIND OF WORK DO YOU PREFER?
Larger structural remodels or estate projects. We have a special knack for municipal and county processing to expedite startup and completion. We prefer to be brought on with the design team to help schedule, budget, and assist them in choices and constructability concerns during the preconstruction phase of the work. A successful project is always a statement to the people involved. We find our best projects are the ones with discerning and appreciative clients.
4. HOW MANY JOBS DO YOU MANAGE SIMULTANEOUSLY?
We manage 3 to 5 projects at any one time. The office management is in the background to provide support, but the day-to-day details are managed at the site by our Project Manager to ensure smooth work flow during the course of the Project.
5. DO YOU SUBCONTRACT SOME OF THE WORK?
Much of the specialized work--concrete, plumbing, electrical, heating, drywall tile, etc.--is subcontracted. We can bring artisans to the project for special finishes and treatments. Over the years we have identified the best craftsmen in any one area of work, who can be brought to the project as needed. Most of our subcontractors and vendors have worked with us for many years and have become part of our extended team of professionals.
6. DO YOU BID JOBS?
We will always provide a price for the project, usually after we have been selected as the Construction Manager or the General Contractor. We prefer to negotiate contracts with Owners. RKH Constructors provides cost consultation services once we are the selected contractor or manager for the project. This allows us to focus our efforts on clients who seriously want us to undertake their projects.
7. WHAT IS THE "NEGOTIATED CONTRACT" PROCESS?
A negotiated contract means that we work with the Owners from inception to develop the project design, engineering, costs and schedule. We work very closely with the architect or designer to develop and maintain a team goal. After an initial telephone conversation, an appointment is made to view the project. At that meeting, we will have a thorough discussion about the full scope of the work and time frame--in order to decide if the project would be mutually beneficial. We do not charge the client for this meeting. If it is decided that we should go forward, we will then begin the preconstruction process.
8. WHAT ARE "PRECONSTRUCTION" SERVICES?
Preconstruction services include preliminary estimates and schedules, suggestions on materials and subcontractors, construction detail consultation and more. Typically, we will not charge for these preconstruction services so long as our company builds the project.
9. WILL I GET THE BEST PRICE WITH RKH?
RKH may not be the least expensive contractor. We focus on value and quality, rather than lowest cost. We will equip the client with cost alternatives that will include the lowest bid or cost, and will discuss the ramifications of those bids or costs. In some situations, the low subcontract bid is the best. We allow the client to participate in that decision process. As we learn the client's priorities, we recommend subcontractors, materials and methods in order to help our clients and their designers realize the highest satisfaction for their budget.
10. HOW MUCH WILL THE WORK COST?
We provide estimates for the work. Much of our work is "fixed price," meaning that we negotiate a fixed contract amount with the client before starting the job. Some projects are better suited for the "Time and Materials" method, in which we charge by the hour plus a fee. At present , typical "T&M" rates are $40-$65 per hour, with a 22% fee on all labor, subcontractors and materials.
11. HOW LONG WILL THE JOB TAKE?
We use Fast Track 8.0 for our computer-derived schedules. The schedules are easily updated as the construction progresses. The schedule is included in our construction contract, allowing our clients to easily monitor job progress. The actual completion time is spelled out in the contract. Changes to the original scope of work, of course, will add additional time to the completion of the project. If those changes are identified early enough, there is normally no impact on the construction schedule.
12. WHO WILL BUILD MY JOB?
For any one job, we have four project managers from whom to choose. We will attempt to identify the manager who is best suited for your particular job. We will be happy to arrange for you a meeting with the Project Manger selected for your job.
13. WHAT TYPE OF CONTRACT DO YOU USE?
We most often use the AIA standard agreements. The one that seems to work the best is the Abbreviated Form Agreement Between Owner and Contractor, Form AIA A107, where the basis of payment is a stipulated sum.
14. WHAT IS A TYPICAL PAYMENT SCHEDULE?
We invoice every two weeks for work that has been completed previous to the billing date. We do not ask for deposits for construction. On fixed-price jobs, we provide a detailed "percent complete" billing, listing each job category and the percent complete (and billable) to date. Time and Materials invoices provide details on all labor, subcontractors, materials and fees for the billable period. Since we are invoicing for work that has already been completed and for which the subcontractors and suppliers have already been paid, we ask for payment within five days of the invoice date.
15. HOW ABOUT CHANGE ORDERS?
On fixed-price jobs, change orders occur when the Owner requests a change in the scope of the work. We use our accounting system, Master Builder by Intuit, to generate a written Change Order for each change, which must be approved in writing by the Owner before it becomes binding. On Time and Materials jobs, we do not use "change orders." We revise the budget periodically to reflect any changes that have occurred since the last budget revision. We do provide "budget comparisons" to help track these changes on a monthly basis.